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Privacy Policy - FlatmatesCo

 

Effective Date: June 09, 2025
Last Updated: June 09, 2025

 

FlatmatesCo (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our mobile application FlatmatesCo (“App”).

By using the App, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the App.

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1. Information We Collect

We collect the following types of information from users:

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1.1 Personal Information

  • Full Name

  • Personal Email Address

  • Work Email Address (for verification and access control)

  • Phone Number

  • Location (manually selected by the user or via device location if permitted)

  • Photos (uploaded for listings)

 
1.2 Payment Information

  • Payment method details, billing address, and transaction history (processed by secure third-party providers; we do not store your complete payment card information).

 
1.3 Automatically Collected Information

  • Device Information (model, OS version, unique device IDs)

  • Usage Data (pages visited, features used, session length)

  • IP address, browser type, and referring pages

  • Location data (if permissions are granted)

 

2. How We Collect Your Information

We collect data:

  • Directly from you when you register, update your profile, create or view listings, or make payments.

  • Automatically through analytics and tracking tools when you use the App.

  • From third-party services integrated into our platform (e.g., payment processors, map services).

All core personal information is submitted manually by the user unless stated otherwise.

 

3. Why We Collect Your Information

Your information is used to:

  1. Enable core App functionality (listing rooms, searching, messaging).

  2. Verify work email for restricted access to ensure only working professionals join.

  3. Process payments for subscriptions and other paid features.

  4. Provide customer support and respond to queries.

  5. Improve services through analytics and usage insights.

  6. Personalize content and show relevant listings.

  7. Enhance app security and prevent fraud.

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4. Legal Basis for Processing (GDPR Compliance)

If you are in the European Economic Area (EEA), we process your personal data based on:

  • Contractual Necessity – to provide services you requested.

  • Legitimate Interest – to improve and secure our App.

  • Consent – for optional location tracking and marketing communications.

  • Legal Obligation – when required by applicable laws.

 

5. Data Sharing and Disclosure

We do not sell your personal information to third parties.
We may share data with:

  • Service Providers

    • Supabase – backend database, authentication.

    • MapBox – map rendering and location display.

    • Google Maps API – location autocomplete and geolocation services.

    • Payment Processors – to process subscription payments.

  • Legal Authorities – if required by law or for security enforcement.

  • Other Users – information you publish in listings will be visible to others.

Each third-party service processes data under its own privacy policy.

 

6. Data Storage and Security

We use the following security measures:

  • OTP-based login authentication.

  • Token-based secure session handling.

  • Database-level encryption of sensitive data.

  • HTTPS encryption for all data transfers.

  • Role-based access controls for internal systems.

While we take reasonable steps to protect your data, no system is entirely secure, and you share information at your own risk.

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7. Data Retention

We retain your personal information for as long as your account is active or as required to comply with legal obligations. Upon deletion of your account, personal data will be removed within 30 days, except where retention is legally required.

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8. User Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request corrections to inaccurate data.

  • Request deletion of your data.

  • Withdraw consent for optional processing.

  • Request a copy of your data in a portable format (where applicable).

To exercise these rights, contact contact@flatmatesco.com.

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9. Account Creation Requirements

To register on FlatmatesCo, you must:

  • Provide a valid phone number.

  • Verify your work email address.

  • Be at least 18 years old.

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10. Children’s Privacy

FlatmatesCo is not intended for users under 18. We do not knowingly collect data from children. If we become aware that data from a minor has been collected, we will delete it immediately.

 

11. Regional Availability

The App is currently available only in India.

 

12. Cookies and Tracking Technologies

We may use cookies, local storage, and similar technologies to:

  • Keep you logged in.

  • Analyze app usage patterns.

  • Personalize your experience.

You can manage or disable cookies via your device settings, but some features may stop working properly.

 

13. International Data Transfers

If your data is processed outside India, we ensure it is protected under appropriate legal safeguards.

 

14. Limitation of Liability for User Actions

We are not responsible for how other users use or share the information you make public through the App. You should only share information you are comfortable disclosing.

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15. Data Accuracy Responsibility

You are responsible for ensuring that the personal and listing information you provide is accurate, current, and lawful. We are not liable for any issues caused by false, outdated, or misleading data submitted by users.

 

16. User-Generated Content

Listings, photos, and other content posted by users are the sole responsibility of the user who submitted them. We do not endorse or guarantee the accuracy of user content. We reserve the right to remove or disable access to any content that violates our Terms of Service or applicable laws.

 

17. Breach Notification

In the unlikely event of a data breach affecting your personal information, we will notify you as soon as reasonably possible and in accordance with applicable laws.

 

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted within the App or on our website with the updated effective date.

 

19. Contact Us

If you have questions, complaints, or concerns about this Privacy Policy, please contact:

FlatmatesCo Privacy Team
📧 Email: contact@flatmatesco.com
📱 App: FlatmatesCo

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